How do we know?
Organizations are complex entities. Effective leadership calls for developing strategy
(the action taken to secure a competitive advantage),
structuring the orginization to achieve that strategy, ensuring
that internal processes are focused on customer needs and
focusing all of the people within the organization.
The larger the organization, the more difficult this job of
people focus becomes. The best laid plans of mice and mean are
doomed for failure if everyone within the organization.
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is not focused on the implementation of those plans.
The question then becomes: "How can we easily measure
if the people are aligned with our strategies?"
The Answer is D.I.AL.O.G.
D iagnostic Data
I ndicating the
AL ignment of
O rganizational
G oals
The D.I.AL.O.G. Organization Evaluation Instrument provides an
organization's leadership with hard data as to where there are
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disconnects affecting results. The source of these data is the
people within the organization.
The data reported provide a tool for identifying specific issues
that may need to be addressed as well as highlighting areas of
strength which can be capitalized upon.
The Foundation...
for this instrument is the Malcolm Baldrige National Quality Award.
The seven Baldrige categories provided a framework that have been
proven time and time again. One just has to look at the results
generated by Baldrige winners.
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